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March 19

Coronavirus (COVID-19)

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Coronavirus (COVID-19)

Dear Wyandotte Municipal Services & Wyandotte Cable Customer,

The health and safety of Wyandotte Municipal Services / Wyandotte Cable customers and employees is our highest priority. As we continue to actively monitor developments related to coronavirus (COVID-19) we want to assure you that Wyandotte Municipal Services is taking all necessary health and safety precautions in accordance with the CDC (Centers for Disease Control and Prevention) and local and state health officials for both our customers and employees.

Our network and communications services are vital to our community in not only keeping you informed, but allowing the social distancing required to slow down the spread of the virus through the population. Our work is essential to protecting public health and we have plans in place to continue to provide these services for the citizens of our community where we live and work.

We are being thoughtful about our policies and approach to managing employee interactions with customers and each other, and are adhering to guidelines and recommendations from the CDC. We are adhering to recommendations of national and local authorities to provide continuity of critical services and our leadership is focused on contingency planning to maintain our services at a high level and have taken the following steps:

  • Maintaining Network Reliability: Our advanced communications network will ensure that all our customers – including government offices, first responders, health care facilities, and businesses – maintain the connectivity they rely on. The network is built to sustain maximum capacity during peak usage which is typically in the evenings, so a surge during the day would be well within the network’s capabilities to manage.
  • Community Assistance: We're committed to serving our valued customers and ensuring they maintain reliable access to the online resources and information they want and need.
  • Customer and Employee Safety: We’re continually educating our staff on best practices, such as proper hygiene and social distancing and are regularly disinfecting our facilities. Employees who feel ill have been instructed not to report to work. Our technicians who conduct in-home customer visits will only be dispatched to customer homes if they are healthy. Where our installation and service work can be performed outside the home or business, we will complete our work without customer contact.

 

We understand that Wyandotte Municipal Services & Wyandotte Cable plays a vitally important role in our community during situations like this, and we’re committed to doing our very best to support our employees and customers throughout this challenging time.

As always, thank you for being a Wyandotte Municipal Services & Wyandotte Cable Customer

Your Wyandotte Team

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