City of Wyandotte COVID-19 Mitigation Policies
WDMS Customer Assistance/Utility Payments and Service
· Customer Assistance will continue to assist the public in every way possible during this difficult time. We are available via phone (734-324-7190 option 2), email (email@example.com), and drop box. The drive thru lanes are closed.
· We offer online payment options for utility bills by using the following link: https://bsaonline.com/OnlinePayment/OnlinePaymentSearch?PaymentApplicationType=10&uid=1919&sitetransition=true . You can pay by credit or debit card as well as checking or savings account. We accept Visa, Mastercard and Discover. You do need a PIN which can be found on your utility bill. If you do not have a copy of your utility bill you may call us to obtain your personal PIN and/or change it to your preference.
· New Electric and Water service can be obtained via email and phone. Please call Customer Assistance at 734-324-7190 option 2 for additional information.
Municipal Services has suspended all disconnects through June 15th for all customers. This includes relief from penalties for late payment for payments due on or before June 15th.
These measures do not relieve the obligation for payment and will be re-evaluated for further suspension as we proceed through these difficult times for everyone.