How do I sign up for service?
You can do it in person between the hours of 8:00 am and 5:00 pm Monday through Friday at our Customer Assistance Center, 3200 Biddle Avenue.
What payment options do I have for paying my bill?
There are a number of ways you can pay your utility bill. We accept online payment, cash or checks (only if paying in-person at our Customer Assistance Center, 3200 Biddle Avenue, 1st floor), or through Automatic Bill Pay.
For online payments, click here.
To sign up for Automatic Bill Pay using your bank information, click here for application.
This will need to be brought to the Customer Assistance Center for processing.
You may also pay your bill over the phone using your bank information or a credit card including Visa, MasterCard or Discover. Be sure to have your account number and the last 4 digits of your SSN before making a payment over the phone.
What does a "final notice" mean?
It means your service can be disconnected at any time because you haven’t paid your utility bill. Call us immediately at 734.324.7190 so we can talk about payment arrangements and avoid a utility shutoff.
Where is your office located?
Our Customer Assistance Center is located at 3200 Biddle Avenue in Wyandotte. The Customer Assistance Center features plenty of free parking, 2 drive-through windows and a drop-box for our customer’s convenience.
What time do you close?
Our office hours are from 8:00 am to 5:00 pm Monday through Friday. Our Customer Assistance Center Hours are 8:00 am to 5:00 pm Monday through Friday, the Call Center can be reached at 734.324.7190. We are closed on Saturdays, Sundays and holidays. Emergency calls can be placed to 734.324.7190 and they will be received 24/7 and responded to the next business day.
Is my utility bill based on actual usage or is it estimated?
Your bill is based on actual usage whenever possible. If, for some reason, we can’t get access to your meter we’ll submit an estimated bill based on your usage history. Your bill will indicate whether it is based on an actual or estimated read.
I've never seen a meter reader come to my home. Is my meter being read?
We can assure you that your meter is being read, even though you may have missed seeing the meter reader. We estimate meter readings only rarely, such as when severe weather prevents our meter readers from making their rounds on your scheduled day. An experienced meter reader is capable of checking a meter in five to ten seconds. Consequently, it's not surprising that some customers have not noticed the meter reader.
How do I report a power outage?
To report a power outage
, call our Customer Assistance/Emergency line 734.324.7190. Water or steam emergencies can also be reported by calling 734.324.7190.
How is the sewer charge on my bill determined?
WMS provides sewerage billing services for the City of Wyandotte, although we don’t set sewer rates or operate the system. Sanitary sewer rates are established by the Wayne County Drain Commission and the system is operated by Wayne County’s Downriver Wastewater Treatment Facility (WWTF). Your sewerage use is not separately metered. The City determines your bill on the amount of water you consumed during the previous month.